Discussion about this post

User's avatar
Brad Weed's avatar

Nice job including Excel! The world's most used programming tool! Having worked on that from as early as 1992 and as recent as 2018 I can tell you it is loved and used for everything from poetry to large-scale financial applications on Wall Street. Another useful tool used for long tail office productivity solutions was Visual Basic for Applications (VBA). Each Office application created an object model that exposed their capabilities inside Visual Basic. A myriad of 'emergent' solutions could be built satisfying specialty needs to the right of the tail built on more generalized capabilities found on the left of the tail. VBA hit some security snags in the early 2000s and VB as a language died out. But elements of this idea are re-emerging in the cloud version of Office using JS.

Expand full comment
Deepak's avatar

This is a great read, thanks for the clear articulation of this fairly nuanced topic!

My 2 cents at the risk of stating the obvious: designing for emergence leads to more expensive implementations than user-centered design. These meta designs that allow users the flexibility to design their own experience require building user controls for things that could otherwise be "hard-coded".

So the long tail can feel being stuck between a rock and hard place - (a) making incremental improvements that may not justify the cost and (b) taking on the risk of building something expensive and flexible, hoping that users find their own ways to use it. Do you have more insights to offer here? :)

Expand full comment
5 more comments...

No posts